Privacy Policy

Nokro (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy of visitors and users (“you”, “your”) of the website www.nokro.com (“Website”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access or use our Website and associated services.

By using the Website, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal and non-personal information:

a. Information You Provide Voluntarily

  • Full Name

  • Email Address

  • Phone Number (if provided)

  • Billing Address

  • Payment Information (processed securely via third-party payment gateways)

  • Any other data submitted via forms, support tickets, or email

b. Automatically Collected Information

  • IP Address

  • Browser Type

  • Device Type

  • Access Times and Dates

  • Referring URLs

  • Pages Visited

This data is collected via cookies, web beacons, and similar tracking technologies for analytical and security purposes.

2. Use of Information

We use the collected information for the following purposes:

  • To provide and manage access to our services

  • To process transactions and provide customer support

  • To improve Website functionality and user experience

  • To comply with legal and regulatory obligations

  • To detect and prevent fraud or misuse

  • To send service-related communications, such as order confirmations, policy updates, and account notices

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

3. Sharing and Disclosure

Your information may be disclosed to:

  • Service providers and partners involved in operating the Website (e.g., hosting, payment processing, analytics)

  • Law enforcement or government authorities as required by law or to protect our legal rights

  • Successors or assigns in the event of a merger, acquisition, or sale of business assets

All third parties with whom we share data are contractually obligated to maintain its confidentiality.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure. You acknowledge that any transmission is at your own risk.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. After this period, your data will be securely deleted or anonymized.

6. Your Rights

Subject to applicable laws, you may have the following rights:

  • The right to access your personal data

  • The right to request correction or deletion

  • The right to object to processing or restrict use

  • The right to withdraw consent where applicable

You may contact us to exercise these rights using the contact information below.

7. Third-Party Services and Links

Our Website may include links to third-party websites or services. This Privacy Policy does not apply to third-party services, and we are not responsible for their content or privacy practices.

8. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data from children.

9. International Data Transfers

If you access the Website from outside Bangladesh, your information may be transferred to, stored, and processed in Bangladesh or other countries where our servers are located. By using the Website, you consent to such transfer.

10. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. Any changes will be effective upon posting on the Website. Continued use of the Website constitutes your acceptance of the revised policy.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Nokro – Privacy Compliance Department
Email: support@nokro.com
Website: https://www.nokro.com